Immediate Response

When a sump pump fails, time is of the essence. At MRC Restoration, our 24/7 emergency response team springs into action, ensuring a rapid and efficient response to minimize further damage. Here's what you can expect:

1. Safety First: Our top priority is your safety. Upon arrival, we'll assess the situation and ensure the flooded area is secure by shutting off electricity and identifying any potential hazards.
2. Water Source Identification: We'll work swiftly to determine the source of the water intrusion, whether it's a ruptured pipe, groundwater seepage, or a sewage backup. This information guides our approach and the necessary safety precautions.
3. Initial Water Removal: Depending on the water depth and type, our technicians may use wet/dry vacuums, submersible pumps, or other specialized equipment to remove standing water promptly. For deep or contaminated water, we advise against attempting removal yourself to prevent potential health risks.
4. Preventive Measures: Within the first 48 hours, we'll implement preventive measures to mitigate the risk of mold growth, which can occur rapidly in damp environments. Our team will assess the need for dehumidification, antimicrobial treatments, or other necessary steps.

With our immediate response, you can rest assured that we'll take swift action to stabilize the situation and prevent further damage, setting the stage for a comprehensive restoration process.

Water Extraction and Drying

After stabilizing the situation and identifying the water source, our team swiftly moves to the crucial phase of water extraction and drying. We employ a multi-pronged approach to ensure thorough water removal and complete drying, preventing further damage and mitigating the risk of mold growth.

1. Water Extraction: Depending on the water depth and type, our technicians utilize a range of specialized equipment:
2. Truck-mounted pumps for large volumes of water
3. Submersible pumps for hard-to-reach areas
4. Wet/dry vacuums for smaller water accumulations
5. Drying and Dehumidification:
6. High-velocity air movers and dehumidifiers are strategically positioned to accelerate the drying process.
7. We monitor moisture levels continuously, adjusting equipment as needed to achieve optimal drying conditions.
8. Thermal imaging cameras help identify hidden moisture pockets, ensuring no area is overlooked.
9. Content Restoration:
10. Once the area is dry, we carefully inspect and restore salvageable contents, employing specialized techniques for various materials.
11. Items that cannot be restored are documented for insurance purposes.

Our comprehensive water extraction and drying process is designed to return your basement to its pre-loss condition, safeguarding your property from further damage and ensuring a healthy, mold-free environment.

t MRC Restoration, our comprehensive approach doesn't just stop at water extraction and drying. We prioritize restoring your basement to its pre-loss condition while implementing preventive measures to mitigate future flooding risks.Restoration Process:

1. Structural Repairs: Our team assesses any structural damage caused by the water intrusion and undertakes necessary repairs, ensuring the integrity and safety of your basement.
2. Content Restoration: We employ specialized techniques to restore salvageable contents, such as furniture, documents, and personal belongings, minimizing the need for replacements.
3. Deodorization and Sanitization: Using advanced equipment and EPA-approved solutions, we eliminate any lingering odors and sanitize the affected areas, ensuring a fresh and healthy environment.

Preventive Measures:

• Root Cause Analysis: Our experts conduct a thorough investigation to identify the root cause of the sump pump failure, addressing issues like:
• Clogged gutters or downspouts
• Inadequate waterproofing
• Undersized or aging sump pump
• Power outage vulnerabilities
• Recommendations and Upgrades:
• Installing a battery backup system or generator for power redundancy
• Upgrading to a larger or dual sump pump system for increased capacity
• Implementing proper waterproofing solutions to prevent seepage
• Ensuring adequate drainage around the foundation

By combining comprehensive restoration efforts with proactive preventive measures, we strive to not only restore your basement but also provide long-term protection against future sump pump failures and flooding incidents.

A Bit About Us